Privacy Policy

Privacy Policy

In these Contract, unless the context clearly indicates to the contrary, the following words and expressions shall bear the meaning hereinafter assigned to them:

1.1. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Website. Please also review our Website Terms and Conditions which also govern your use of this Website;
1.2. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Standard Terms and Conditions of Contract;
1.3. Please be aware that by using this Website you consent to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy, and to have your Personal Information collected, used, transferred to and processed in South Africa;
1.4. The practices described in this Privacy Policy apply only to information gathered through this Website and where applicable, through ourRakomaConsultants in connection with the operation of this Website, and do not necessarily reflect our practices with respect to information gathered through any other website/s that we operate or through other off-line means;
1.5. Should you have any questions or concerns regarding this Privacy Policy, please contact our Rakoma Consultantsin accordance with the detail indicated below.


2.1. This Privacy Policy includes various consents and permissions provided by you to Rakoma Travel in respect of the your Personal Information;
2.2. Kindly note that you agree (by using this Website) to the Privacy Policy in force at the time that you enter into the Agreement with Rakoma Travel and that the Privacy Policy shall remain applicable thereafter, subject to reasonable amendments by Rakoma Transport and logistics from time to time;
2.3. By creating this Privacy Policy we confirm that weendeavour at all times to comply with all laws and regulations providing for privacy including, but not limited to, the South African Constitution of 1996 and that we at all times seek to ensure the quality, accuracy and confidentiality of Personal Information in our possession;
2.4. In addition thereto we seek to ensure that all Personal Information is processed in terms of South African law.


3.1. Personally Identifiable Information:

3.1.1. We collect, store, process and transmit information that you enter into this Website or that you voluntarily provide to our Rakoma Consultants. For example, when you initiate an Enquiry and make a Booking, we collect and store some or all of the following personally identifiable information that you provide, including but not limited to your name, billing address, physical address, email address, telephone number, credit card number and expiration date;
3.1.2. This information is used to provide the Services that you have requested, confirm bookings and place reservations relating to travel, accommodation and/or other service requirements;
3.1.3. The information may however also be used for our own marketing and internal business purposes, and to contact you about special offers and new site features, unless you have affirmatively opted out of receiving promotional communications in connection with this Website by sending us a notification to this effect. These terms apply equally to information supplied in this manner;
3.1.4. You may also provide us information falling within this category in User Content you post to the Website.

3.2. Non-Personally Identifiable Information:

3.2.1. We collect and store certain other non-personally identifiable information automatically whenever you interact with this Website. For example, we collect your IP address, browser information and reference site domain name every time you visit this Website;
3.2.2. We also collect information regarding customer traffic patterns and site usage;
3.2.3. This information is used to analyze and improve this Website and to provide our customers with a fulfilling online search and booking experience.

3.3. In addition to utilizingServices through this Website, we may also offer you the opportunity to provide us with Testimonials. If you send a Testimonial to us through this Website, in addition to collecting and storing the information described above, we may print that Testimonial, or an excerpt from it, on this Website, or otherwise publish it, together only with your first name, the first letter of your last name, and partial location (your city, and/or country);

3.4. By making use of this Website you are deemed to consent to the collection, storage, processing and transmittal of your Personal Information as stipulated in this clause 3.


4.1. Cookies:

4.1.1. Like many Websites, we use “cookies”, which are files stored on your computer’s hard drive by your browser;
4.1.2. Cookies do not contain personally identifiable information. Cookies help us to identify account holders and to optimize their shopping experience;
4.1.3. Cookies also allow us to hold selections in a shopping cart when a user leaves this Website without checking out;
4.1.4. Cookies are however not used on this Website to store your account information, this information is stored securely on this Website’s server. When you log in at this Website with your username and password, we will assign you a “secure session id.” The server then passes your information to you through this secure session id;
4.1.5. Also, we will use cookies to monitor and maintain information about your use of this Website;
4.1.6. Cookies are also used to track the identity of the Website you visited immediately prior to visiting this Website. We however do not track information about your use of other websites outside of the scope hereof;
4.1.7. Most browsers accept cookies automatically but allow you to disable them. We however recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on this Website;
4.1.8. We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers to you that we think will interest you.

Manage cookie preferences

You can change your cookie preferences any time by clicking the button in the left bottom corner. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.




Internet Explorer:

If you are using any other web browser, please visit your browser’s official support documents.

4.2. Log File Information:

4.2.1. In addition to cookies, we may also collect “log file information” from you and use this information;
4.2.2. Log file information is automatically reported by your browser each time you access a web page. When you access or use the Website, our servers automatically record certain log file information. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other similar information.

4.3. Clear Gifs Information:

4.3.1. When you use the Website, we may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of our users anonymously;
4.3.2. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients;
4.3.3. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and to improve this Website for our users.

4.4. We use cookies, clear gifs, and log file information to:

4.4.1. remember information so that you will not have to re-enter it during your visit or the next time you visit the site;
4.4.2. provide custom, personalized content and information;
4.4.3. monitor the effectiveness of our Website;
4.4.4. monitor aggregate metrics (such `as total number of visitors, traffic, and demographic patterns);
4.4.5. diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses;
4.4.6. help you efficiently access your information after you sign in; and
4.4.7. track user content and users to the extent necessary.


5.1. We do not share with others, or sell or license to others, any personally identifiable information that you provide to us through this Website or through our Rakoma Consultants, except with your consent or as described in this Privacy Policy;

5.2. We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, service customization, marketing and promotional material distribution, contacting customers who have not checked out to follow up on abandoned booking enquires or to see if there was a problem with their use of the site, Website evaluation, data analysis and, where applicable, data cleansing. We provide personally identifiable information to these third parties, but we authorize them to use this information only in connection with the services they perform. You consent hereto in terms of clause 2.1 above;

5.3. We may release personally identifiable information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or if we determine that such release is necessary to protect the rights, property or safety of Rakoma Travel, or any of our respective affiliates, business partners, customers or others. You consent hereto in terms of clause 2.1 above;

5.4. We may share non-personally identifiable information with our marketing partners, advertisers and others from time to time. Examples of such non-personally identifiable information include the number of users who visited this Website during a specific time period or purchased a specific product through this Website. This information generally is shared in an aggregated form. You consent hereto in terms of clause 2.1 above;

5.5. As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets, including potentially other online search and booking portal. In such transactions, information about customers (including personally identifiable information) often is among the transferred assets. Under such circumstances, Rakoma Travel would to the extent practicable require the acquiring party to follow the practices described in this Privacy Policy. You however consent to a transfer of this information in terms of clause 2.1 above;

5.6. From time to time, we may run contests, special offers, or other events or activities (“Events”) on the Website together with a third party partner. If you provide information to such third parties, you give them permission to use it for the purpose of that Event and any other use that you approve. We cannot control third parties’ use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events. Should you not do so, you are deemed to consent to a transfer of this information in terms of clause 2.1 above.


6.1. This Website is not intended to be used(or directed to) anyone under the age of 18 (eighteen) years old;
6.2. We do not confirm bookings or place reservations through this Website directly to anyone who we know to be under the age of 18 (eighteen) years old, nor do we collect any Personal Information from anyone who we know to be under the age of 18 (eighteen) years old;
6.3. If you are under the age of 18 (eighteen) years old, you may only legally use this Website under the express guidance and with the permission of your parent or guardian and should not submit any Personal Information to us without the express guidance and permission of your parent or guardian and with full disclosure to us of this fact.


7.1. We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect Personal Information that we collect;
7.2. If you make an Enquiry through this Website, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information;
7.3. In order to help protect your Personal Information further, you should be careful about providing your password to others;
7.4. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Rakoma Consultants as soon as possible;
7.5. We cannot, however, ensure or warrant the security of any information you transmit to us or guarantee that your information on the Website may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards;
7.6. We are not responsible for the functionality or security measures of any third party;
7.7. In the event that Personal Information is compromised as a result of a breach of security, we will promptly notify those persons whose Personal Information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law as soon as reasonably possible after we become aware of a breach to this effect.


8.1. You can access, correct and update certain Personal Information that you have provided to us by clicking on “Update Account” within the “My Account” area of the Website;
8.2. You may also e-mail us to review and revise the information we have on file for you at


9.1. You will have an opportunity to change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you. Additionally, you may contact our Rakoma Consultants at:

9.2. Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective. Even if you are removed from any such list, if you place a bookingand/or a reservation online, we will send you an email confirming your booking and/or reservation and may need to contact you by phone, email, or regular mail if we have questions about your booking and/or reservation.


10.1. This Website may contain links to Websites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Websites;
10.2. We encourage you to be aware of when you leave this Website and to read the privacy policies of each and every Website that you visit;
10.3. If you have accessed this Website through a link from certain of our advertising or marketing partners, this Website may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.


11.1. It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on the Website, as determined by us in our sole discretion;
11.2. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.


12.1. If we make any material changes to this Privacy Policy, we will post a notice on this Website notifying users of the changes. In some cases, we also may, in our sole discretion, send an email notifying users of the changes;
12.2. You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred;
12.3. When we change the policy in a material way, we will update the ‘last modified’ date at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.